Problem connecting to Canoscan 9950F

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Level 1

7 points

Problem connecting to Canoscan 9950F

I have a Canoscan 9950F scanner (connected to my iMac via USB) that I haven't used since before I installed the first version of El Capitan. I now have v10.11.6 installed. After installing the latest Canoscan driver (Ver.16.1.0a) I can see the scanner listed under USB devices in the System Report but not under Printers and Scanners in System Preferences and no way to add it. My Samsung multifunction printer and Canon colour printer (both using wireless connection) are listed and working perfectly. I've tried to connect to it using various scanning programs (e.g. Image Capture, Vuescan among others) but they either don't recognise it at all or recognise its existence but say it's not connected. I desperately want to scan some old negatives, slides and photographs (well beyond the capability of the Samsung). It worked perfectly with previous systems. Any suggestions?

iMac, OS X El Capitan (10.11.6)

Posted on Oct 6, 2016 10:46 PM

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Answer 1

Jan 10, 2017 2:30 PM in response to Ulessa

I have VueScan and have used it successfully in the past, but after the upgrade to 10.12, I can no longer see the scanner, and when I go in to try to install it, it is not visible to add. I can only see my Brother printer/scanner. I am connected via USB. Anyone else have a solution to this? Might a FireWire to Thunderbolt work?

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Answer 2

trevoz

Level 4

1,990 points

Oct 6, 2016 10:59 PM in response to Ulessa

According to Canon Support: "The scanner can only be installed on Macs that are running OS 10.6.8 or earlier. I apologize for this inconvenience."

Vuescan is supposed to be compatible, but I would check with them before paying for it as I believe they used (or used to) the Canon drivers.

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Answer 3

Ulessa Author

Level 1

7 points

Oct 6, 2016 11:56 PM in response to trevoz

According to http://support-ph.canon-asia.com/contents/PH/EN/0100436802.html, the Canoscan driver version I downloaded is for the following:

macOS v10.12
OS X v10.11
OS X v10.10
OS X v10.9
Mac OS X v10.8
Mac OS X v10.7
Mac OS X v10.6
Mac OS X v10.5

It's listed as 9000F Scanner Driver Ver.16.1.0a (Mac)

Last Updated : 16-Sep-2016
Issue Number : 0100436802

I couldn't find this driver on any of the other Canon support sites, only the older versions. Perhaps I need to ask them why they're publishing misleading information?

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Answer 4

trevoz

Level 4

1,990 points

Oct 7, 2016 12:05 AM in response to Ulessa

Are you sure the 9000F driver is compatible with the 9950F? I'd doubt it.

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Answer 5

Ulessa Author

Level 1

7 points

Oct 7, 2016 1:06 AM in response to trevoz

Thanks, you may well be right - I was labouring under the impression that the driver was for the 9000F series, therefore including the 9950F. No longer sure whether I got the idea from the Apple print and scan driver site, Canon, my numerous searches of various forums and help pages, or my usually reliable tame mac expert (who I may throttle if it was him).

Now I'm looking for an alternative solution before I resort to firing up the old imac and using that. Any suggestions for alternative routes?

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Answer 6

trevoz

Level 4

1,990 points

Oct 7, 2016 1:52 AM in response to Ulessa

Vuescan is supposed to be compatible, but I would check with them before paying for it as I believe they used (or used to) the Canon drivers.

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Answer 7

Ulessa Author

Level 1

7 points

Oct 7, 2016 2:00 AM in response to trevoz

I downloaded the trial version Of Vuescan and it recognised the scanner but kept saying it wasn't connected.

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Answer 8

Ulessa Author

Level 1

7 points

Oct 15, 2016 10:08 PM in response to Ulessa

This may or may not be useful to anyone with a similar problem. I sudenly recalled seeing somewhere a note to the effect that users of the latest versions of El Capitan should download the 32-bit version of Vuescan, not the 64-bit (couldn't find the reference again). However, the link to the latest version of Vuescan automatically downloads the 62-bit version (no choice). Finally, I tried the 'older versions' link below the new download link and there it was, top of the list! The scanner still isn't listed in the System Preferences, and so far we haven't succeeded in making accessible to the second iMac on the network without physically reconnecting it, but it finally works!

Now, can anyone suggest a way I can regain the attention of a partner who's happily working his way through 20 years' of forgotten negatives?

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